TOURA LLC – Privacy Policy


Privacy Policy

Effective Date: January 2026

Company Name: TOURA LLC
Website: https://taxilink.app


1. Introduction

TOURA LLC (“TOURA,” “we,” “our,” or “us”) provides transportation services, ride booking, tours, and related travel experiences through our website and mobile applications.

This Privacy Policy explains how we collect, use, store, and protect information when customers:

  • Book rides or tours
  • Use our mobile applications
  • Contact us by phone, SMS, or email
  • Interact with our drivers or contractors

By using our services, you consent to this Privacy Policy.


2. Information We Collect

Personal Information

We may collect:

  • Full name
  • Phone number
  • Email address
  • Pickup and drop-off locations
  • Emergency contact information (if provided)

Location Information

Our services require location data to operate safely and effectively.

We may collect:

  • GPS location
  • Pickup location
  • Drop-off destination
  • Route information

Location tracking may occur during active rides or tours.


Payment Information

Payments may be processed through:

  • Square
  • WooCommerce integrations
  • Other approved payment processors

TOURA LLC does not store full credit card numbers.

Payment providers maintain their own security standards.


Device and Technical Information

We may collect:

  • Device model
  • Operating system
  • IP address
  • Browser type
  • App usage data

This helps maintain safety and service performance.


3. How We Use Information

Information may be used to:

  • Confirm ride bookings
  • Dispatch drivers or guides
  • Process payments
  • Send ride notifications
  • Provide customer support
  • Improve service safety
  • Meet insurance or regulatory requirements

4. SMS Communications and Consent

TOURA LLC may send text messages only to individuals who have provided appropriate consent or who have initiated a text-message conversation with TOURA.

Depending on the services requested and the consent provided, messages may include:

  • Booking confirmations
  • Driver assignment and arrival notifications
  • Pickup and drop-off updates
  • Ride or tour status updates
  • Payment or account notifications
  • Customer-support communications
  • Emergency or safety-related service notifications

Message frequency varies depending on your bookings, account activity, and interactions with TOURA. Message and data rates may apply.

Consent to receive text messages is not transferred, sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent records will not be shared with any third parties except service providers that assist TOURA in delivering its messaging program, such as telecommunications and SMS platform providers. Those providers may use the information only to provide services to TOURA and may not use it for their own marketing purposes.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming your request. No additional text messages will be sent unless you provide consent again or initiate a new conversation as permitted by law.

For assistance, reply HELP or contact TOURA LLC at avasquez@toura.id.

Consent to receive marketing or promotional text messages is not a condition of purchasing or using TOURA’s services. Where marketing messages are offered, TOURA will obtain separate express written consent.

TOURA maintains records showing the date, time, and method through which SMS consent was obtained.

SMS communications may be delivered using service providers such as Twilio. Wireless carriers are not liable for delayed or undelivered messages.


5. Driver and Contractor Operations

TOURA LLC may utilize:

  • Employees
  • Independent contractors
  • Guides or drivers

Personal information necessary to complete transportation services may be shared with assigned drivers solely for service delivery purposes.


6. Vehicle Monitoring and Safety Recording

For safety, insurance, and liability purposes:

Vehicles may utilize:

  • GPS tracking systems
  • Video recording devices
  • Audio recording devices

Recording may occur inside or outside vehicles.

Recordings may be used for:

  • Passenger safety
  • Incident investigation
  • Insurance claims
  • Legal compliance

By entering a TOURA vehicle, passengers acknowledge recording may occur.


7. Passenger Conduct and Liability Acknowledgement

Passengers agree to:

  • Follow driver safety instructions
  • Use seatbelts when available
  • Avoid unsafe behavior

TOURA LLC reserves the right to refuse service where safety concerns exist.

Damage caused by passengers may result in additional charges.


8. Photography and Promotional Media

Tours and rides may occasionally involve photography or video recording for:

  • Marketing
  • Social media promotion
  • Website content

If identifiable images are used publicly, reasonable efforts will be made to respect customer privacy.

Customers may request removal of identifiable promotional material when feasible.


9. Alcohol and Nightlife Transportation

Passengers using nightlife or entertainment transportation services remain responsible for lawful behavior.

Drivers may refuse service to individuals who present a safety risk.

TOURA LLC complies with local and state transportation laws.


10. Third-Party Services

We may rely on third-party providers including:

  • Google Maps
  • Apple Maps
  • Square payment services
  • WooCommerce
  • SMS notification providers
  • Cloud hosting platforms

These providers maintain independent privacy policies.


11. Data Sharing

TOURA LLC does not sell or rent personal information.

We may disclose information when reasonably necessary to:

  • Complete rides, tours, or other requested services
  • Process payments
  • Operate booking, dispatch, mapping, hosting, and communications systems
  • Work with assigned drivers or guides
  • Handle insurance claims or safety incidents
  • Comply with applicable legal or regulatory requirements

Service providers may receive only the information reasonably necessary to perform services on TOURA’s behalf and may not use that information for their independent marketing purposes.

Mobile information, SMS opt-in data, and text-messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.


12. Data Security

We implement reasonable protections including:

  • SSL encryption
  • Secure hosting
  • Restricted administrative access

No online system guarantees absolute security.


13. Data Retention

Information is retained only as long as necessary to:

  • Complete services
  • Maintain accounting records
  • Meet insurance or legal obligations.

14. Children’s Privacy

Services are not intended for persons under 18 without adult supervision.

We do not knowingly collect information from minors.


15. Your Rights

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion requests when legally permissible.

Contact us using the information below.


16. Insurance and Legal Compliance

Information may be retained or disclosed when required for:

  • Insurance investigations
  • Accident reporting
  • Legal proceedings
  • Regulatory compliance.

17. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will appear on this page.


18. Contact Information

TOURA LLC
Website: https://taxilink.app

Email: avasquez@toura.id