Effective Date: September 13, 2026
Company: TOURA LLC
Website: https://taxilink.app
Contact Email: avasquez@toura.id
By booking, boarding, purchasing, or using a service provided by TOURA LLC (“TOURA,” “we,” “our,” or “us”), you agree to these Terms & Conditions and acknowledge that you have read and understood the applicable Passenger Agreement and Liability Waiver.
If you do not agree to these Terms & Conditions, do not use TOURA’s services.
Participation in TOURA’s text messaging program requires separate consent as described in Section 19. Merely using TOURA’s website or services does not constitute blanket consent to receive text messages.
TOURA may provide:
TOURA may provide services through:
Service availability may depend on location, scheduling, weather, vehicle availability, driver availability, and applicable legal or regulatory requirements.
Passengers acknowledge that transportation, tours, recreational activities, and outdoor activities involve inherent risks, including but not limited to:
By voluntarily participating in TOURA services, passengers acknowledge and assume the ordinary and inherent risks associated with the applicable transportation, tour, or recreational activity to the extent permitted by law.
Nothing in these Terms is intended to waive a right or remedy that cannot legally be waived.
To the fullest extent permitted by applicable law, passengers agree to release, waive, and discharge TOURA LLC and its owners, officers, employees, contractors, drivers, guides, representatives, and affiliates from liability arising from the ordinary and inherent risks of transportation, tour, and recreational activities.
This provision may apply to claims involving:
This release does not apply to liability that cannot legally be waived, including liability resulting from gross negligence, reckless misconduct, or willful misconduct where applicable.
Passengers agree to:
Passengers are responsible for providing any legally required child safety seat unless TOURA expressly agrees otherwise.
Failure to follow safety instructions may result in refusal or termination of service without a refund, subject to applicable law.
Passengers must not:
TOURA reserves the right to refuse, suspend, or terminate service when reasonably necessary to protect passengers, drivers, guides, the public, or company property.
Passengers may be financially responsible for damage, cleaning costs, losses, or expenses caused by their conduct.
Passengers using nightlife or entertainment transportation services acknowledge that:
TOURA does not guarantee transportation to any individual whose condition or conduct could endanger the driver, other passengers, or the public.
Passengers may be responsible for reasonable costs resulting from:
TOURA may charge an authorized payment method for applicable damage or cleaning costs when permitted by law and disclosed to the passenger.
Passengers may request documentation supporting an assessed charge.
For safety, security, dispatch, insurance, and legal purposes, TOURA vehicles or services may use:
Recordings or location information may be used for:
Recording will be conducted only where permitted by applicable law. Additional notice or consent will be obtained when legally required.
By entering a clearly identified TOURA vehicle after receiving legally required notice, passengers acknowledge that authorized recording or monitoring may occur.
To the fullest extent permitted by law, TOURA will not be liable for:
Where permitted by law, TOURA’s maximum contractual liability for a claim arising from a specific service will not exceed the amount paid for that ride, tour, or service.
These limitations do not apply where prohibited by law or to liability that cannot legally be limited.
Some services may be performed by independent contractors, guides, third-party drivers, or other transportation providers.
Drivers and providers are responsible for:
Nothing in this section eliminates any responsibility TOURA may have under applicable law.
TOURA maintains insurance coverage as required by applicable law.
Insurance coverage, limits, exclusions, and applicability may vary depending on:
Insurance coverage does not eliminate the ordinary and inherent risks associated with transportation or recreational activities.
TOURA is not responsible for delays, cancellations, route changes, or service interruptions caused by circumstances outside its reasonable control, including:
TOURA may delay, reroute, reschedule, or cancel a service when reasonably necessary for safety or because performance has become impracticable.
When appropriate, TOURA will make reasonable efforts to notify affected customers and offer available alternatives.
Cancellation and refund terms may vary depending on the type of ride, tour, rental, event, or other service booked.
Applicable cancellation terms should be presented during booking or included in the customer’s confirmation.
Refunds may be reduced or denied for:
Nothing in this section limits refund rights required by applicable law.
To the fullest extent permitted by law, passengers agree to indemnify and hold harmless TOURA LLC and its owners, officers, employees, contractors, drivers, guides, and representatives from third-party claims, damages, or expenses resulting from:
This provision does not require a passenger to indemnify TOURA for TOURA’s gross negligence, reckless misconduct, or willful misconduct.
These Terms & Conditions are governed by the laws of the State of Idaho, without regard to conflict-of-law principles.
To the extent legally permitted, disputes arising from these Terms or TOURA’s services will be resolved in a court of competent jurisdiction located in Idaho.
Nothing in this section prevents a party from pursuing a claim in another jurisdiction when applicable law requires otherwise.
If any provision of these Terms & Conditions is found invalid, illegal, or unenforceable, that provision will be enforced to the greatest extent legally permissible.
The remaining provisions will remain in effect.
These Terms & Conditions, together with any booking-specific terms, cancellation policy, Privacy Policy, and other agreements expressly presented to the customer, constitute the agreement between the passenger and TOURA concerning the applicable services.
If a booking-specific written agreement conflicts with these general Terms, the booking-specific agreement will control for that booking unless prohibited by law.
TOURA LLC offers a text messaging program for customers who separately provide consent to receive messages.
Messages may include:
The program is intended primarily for transactional and customer-care communications connected to services requested by the customer.
TOURA will send messages only concerning the subjects for which the customer provided consent. Providing a telephone number by itself does not constitute blanket consent to receive text messages.
By affirmatively opting into the TOURA text messaging program, you authorize TOURA LLC to send text messages to the mobile telephone number you provided.
Your consent applies only to TOURA LLC and the messaging purposes disclosed when you opt in.
SMS consent is voluntary. Consent to receive marketing or promotional text messages is not a condition of purchasing or using TOURA’s services.
If text messaging is necessary to provide a particular optional feature, TOURA will disclose that requirement before enrollment. Alternative communication methods may be available by contacting TOURA.
TOURA maintains records of SMS consent, including the date, time, method, and consent disclosure presented at the time of enrollment.
The standard TOURA customer-notification program is intended for transactional and customer-care messages.
If TOURA offers marketing or promotional text messages in the future, TOURA will request separate express written consent where required. Consent to transactional messages does not automatically authorize unrelated marketing messages.
Message frequency varies based on:
TOURA does not guarantee that a particular number of messages will be sent.
Message and data rates may apply.
Charges are determined by your wireless carrier and mobile service plan. TOURA is not responsible for charges imposed by your carrier.
You may stop receiving text messages from TOURA at any time by replying STOP to a TOURA message.
The opt-out process requires only one step. After replying STOP, you may receive one final message confirming that your opt-out request has been processed.
After you opt out, TOURA will not send additional text messages through that messaging program unless:
Opting out of text messages does not cancel an existing ride, tour, reservation, payment obligation, or other service. Contact TOURA directly if you also wish to change or cancel a booking.
For assistance with the TOURA text messaging program:
TOURA’s HELP response should identify TOURA LLC and provide customer-care or opt-out information.
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery depends on wireless-network availability, carrier systems, device compatibility, and other factors outside TOURA’s control. Delivery is not guaranteed.
Not all mobile devices or wireless carriers may support every message or feature.
TOURA will identify itself as the sender of its text messages except when identification is already clear during an ongoing conversation.
The initial automated message sent after enrollment will identify TOURA LLC and include instructions stating that the recipient may reply STOP to unsubscribe.
TOURA handles personal information and mobile information according to its Privacy Policy.
TOURA does not sell or rent personal information.
Mobile information, telephone numbers, SMS opt-in data, and text-messaging consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
TOURA may disclose mobile information to service providers that assist with operating the messaging program, including telecommunications carriers and messaging-platform providers such as Twilio. These providers may use the information only to provide services to TOURA and may not use it for their independent marketing or promotional purposes.
After opting out, you may re-enroll only by providing new consent through an authorized TOURA enrollment process or by using an authorized opt-in keyword when available.
Consent is not transferred between individuals, telephone numbers, businesses, affiliates, or unrelated messaging programs.
TOURA may modify or discontinue its text messaging program, subject to applicable law.
If a material change affects the type or subject matter of messages being sent, TOURA may request new or renewed consent before sending messages under the changed program.
TOURA’s collection, use, retention, security, and disclosure of personal information are described in the TOURA Privacy Policy:
The Privacy Policy is incorporated into these Terms by reference.
TOURA may update these Terms & Conditions periodically.
Updated terms will be posted on this page with a revised effective date. Changes to the text messaging program remain subject to applicable consent requirements.
The terms applicable to a particular transaction will generally be the terms in effect when the transaction occurred, unless applicable law provides otherwise.
Questions about these Terms & Conditions, passenger services, privacy practices, or the TOURA text messaging program may be directed to:
TOURA LLC
Website: https://taxilink.app
Email: avasquez@toura.id LLC regarding services provided.
TOURA™ offers a simple, Uber-style booking experience through our rider app—request a reserved ride or scheduled tour, confirm pickup details, and track your driver in real time. You’ll see clear trip information before you ride, with smooth communication and reliable pickup coordination built in. For drivers, our platform supports professional for-hire operations with trip management, navigation support, and status updates that keep rides organized and on schedule. It’s designed to deliver a clean, guest-focused experience that fits TOURA’s scheduled Livery/For-Hire Tours & Rides model—reliable, predictable, and easy to use for both visitors and locals.
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